By its very nature and judges are sometimes too judgmental because of their educational guide, and lawyers mostly have trouble shedding their role as advocates or they are also conditioned to look at any issies with a legal perspective. In many cases then the ideal mediator may be a non-lawyer. Non-lawyers bring to the table whatever training they may have as counselors, coaches, psychologists, social workers, therapists, businesspeople, teachers. Or they could be part of a growing cadre of people specifically trained in the arts of negotiation and peacemaking.
An ideal mediator is anyone who is able to see beyond the narrow legal problems of the participants, and deal with their emotional, financial or other interests. Having worked with psychologists and clinical psychiatrist and a social workers, and having observed many counselors or human resource development and training people at work, they have developed or have received extensive training in many of the techniques that mediators of legal disputes attempt to put to use. In some ways, a licensed psychologist or social worker can be considered a true expert, while an attorney or judge acting as a mediator could be viewed as an amateur in using the techniques that may lead to a successful resolution of a dispute.
Non-lawyer mediators may not be in as good a position to provide evaluations of the potential value of a lawsuit in court, or of the costs and other pitfalls of litigation. They may not even fully understand the issues that would be decisive in resolving a legal dispute in court. But in many cases, parties do not want an opinion on those issues at the mediation. For legal opinion they can always rely on their own lawyer for that. Often the mediator’s job is to support and get the parties to understand their own lawyers’ views of the costs and benefits of continued litigation, and perhaps also to listen to the opposing party’s attorney’s evaluation. Offering a third opinion of the value of the case may be confusing and can even be counter-productive. So if the parties go to mediation without needing or expecting an expert evaluation of the case, they should not be disappointed if the mediator does not provide one.
The problem for non-lawyer mediators is that parties who have been referred to mediation for the purpose of settling a lawsuit, are often still expecting a quasi-judicial resolution. Often they are not ready for something that sounds too much like touchy-feely therapy. Divorcing couples might have some experience with couples counseling, and may be more likely to appreciate a more therapeutic approach to mediating the issues in a divorce, but even they may prefer a more hard-headed, business-like consideration of the costs and risks of trial vs. settlement, when it comes to the task of making a business-like decision about settling their legal claims against each other. Business people and companies are likely to have even more hesitation about submitting to a process that delves into any issues beyond the straightforward assessment of the value of a lawsuit. As a practical matter, non-lawyers also seem to have more trouble getting accepted for some court-annexed mediation programs, and getting lawyers to refer cases to them. As the process of mediation becomes better understood, however, one would expect that parties seeking mediation would be less concerned about whether the mediator studied contracts or knows how to try a case, and more concerned about their effectiveness in resolving disputes.